BosTix Frequently Asked Questions
Not seeing an answer to your question below? Email us at customerservice @ artsboston.org.
How Can I Buy Tickets?
Tickets are currently only available online at https://calendar.artsboston.org/bostix-deals/ Our ArtsBoston booth locations are currently closed. Ticket quantities are limited and availability is subject to change, so we encourage you to buy tickets today!
Where are the BosTix Booths and how do I get to them?
We are currently not selling tickets at the ArtsBoston booths in either Copley Square or Faneuil Hall Marketplace.
Has inclement weather impacted my performance?
If there is inclement weather, please check with the presenting organization regarding the status of performances. We will send you a notification if there is a change for your event as soon as we are notified from the presenting organization.
What is BosTix?
BosTix is a discount ticketing program run by local nonprofit ArtsBoston. Since 1978, BosTix has been providing Boston residents and visitors the opportunity to experience the best of Boston’s arts and culture for less. The great deals available online and in-person at ArtsBoston’s BosTix Booths in Faneuil Hall Marketplace and Copley Square (currently closed) provide affordable access to the arts for more than 60,000 people annually while generating $2+ million in revenues for arts organizations to help them pursue mission-driven artistic, educational, and community outreach activities.
BosTix is a great way to discover and experience new organizations, venues, and shows that make up Greater Boston’s vibrant arts and cultural community. We aim to package arts experiences and serve as a one-stop-shop for the savvy Boston arts lover, encouraging locals and tourists to see and hear more for less. Also, 100% of your purchase is reinvested into the local arts and culture community.
TICKETS AND SEATS
Where will my seats be?
We will indicate if seating is reserved or general admission. We try to provide our customers with as much information about seat locations as possible, including the section/level of the performance venue.
Will my seats be together?
Yes, your seats will be together if they are purchased in the same transaction unless otherwise noted.
Why can’t you tell me the exact location of my seats?
The presenting organization assigns specific seat locations the day of the performance so they may place you in the best available seats within your particular section.
How will I get my tickets?
Your tickets will be held at the performance venue’s box office Will Call window on the day of the performance. Please bring your order confirmation e-mail and photo ID with you and arrive at least 30 minutes before the performance. Tickets should be available for pick up beginning 1 hour before the performance start time.
How can I access my Broadway in Boston tickets purchased through the BosTix link?
Your tickets are available through the BIB Mobile App (search Broadway In Boston in your mobile device’s app store) or online at BroadwayInBoston.com/MyAccount and can be accessed on your mobile device. Mobile tickets are the most convenient way to manage your tickets and make sure you always have your tickets with you. Data has also shown that mobile tickets drastically reduce the risk of lost, stolen, counterfeit, or forgotten tickets. All mobile tickets are still able to be transferred to family and friends in your online account.
How will I know what BosTix Deals are available today?
In our search bar, select “BosTix Deals Only” and search for the date(s) you are interested in.
Are the BosTix Deals available online the same as what is available at the BosTix Booths?
We are currently not selling tickets at the ArtsBoston booths.
A BosTix Deal is not available for a show or specific performance that I would like to attend. What do I do?
We are regularly adding new BosTix Deals! Please join our email list and follow us on Facebook and Instagram to be the first to hear about new deals. You can also choose to purchase tickets directly through the presenting organization’s official website.
A performance I want to see is sold out. How can I still see the show?
You have a few options:
1. Purchase tickets to a different date and time.
2. Check back on the day of the performance you would like to attend. Some performances that sell out in advance and may be back on sale for day-of sales.
3. Visit the presenting organization’s official website to purchase tickets.
How many tickets can I purchase at a time?
The maximum number of tickets that can be purchased per performance is 8. If your party is larger than 8, please contact the presenting organization for group sales options.
Can I get a refund?
All orders are final. No refunds will be provided unless the performance is canceled.
Can I exchange my tickets for a different date?
All orders are final. No exchanges will be provided unless the performance is canceled. The tickets we sell are given to us by Greater Boston’s arts organizations and are not ours to exchange.
Do you take credit cards?
Yes! We accept all major credit cards.
How do I use a BosTix Gift Card?
Once you’ve found the tickets you’d like to purchase online, click “Add Tickets”. Select “Gift Card “ as the payment type and enter your Gift Card Number on the following page. After you have entered all required information, click “Purchase” to complete your order. Please note: Gift cards cannot be used on affiliate links (most Broadway in Boston shows, Blue Man Group, and Immersive productions).
How do I purchase a gift card?
You can purchase an ArtsBoston gift card by clicking on the BosTix deal tab and selecting “Gift cards”, or by visiting the ArtsBoston Gift Cards homepage here. From there, please select “Purchase a BosTix Gift Card”.
Does my gift card expire?
Per Massachusetts law, BosTix gift cards are redeemable for up to seven years from their date of issuance / purchase. If you are unsure if your gift card is valid please email us at firstname.lastname@example.org.
What if I am not seeing the gift amount I would like to purchase?
If you are interested in a gift amount that is not listed, please email us at email@example.com.
Do I need to have an account with BosTix?
No. BosTix has a new ticketing partner, eTix, and you are not required to create an account. Unfortunately, accounts with our previous ticketing partner did not transfer to eTix. You will be prompted to enter your information during the checkout process.
I’m having trouble submitting my order online. What do I do?
Please verify that you have entered all of your credit card information correctly, including an accurate billing address. If you are still having trouble, please email us at firstname.lastname@example.org.
PRICING AND FEES
How discounted are these tickets?
Our prices range between 20-80% off the original ticket price, and most of our BosTix Deals are 50% off!
All BosTix deals are sold at the published BosTix price plus a service fee, which varies depending on the price of the tickets. Our per-ticket service fee pays credit card transaction fees and supports the year-round work we do as a nonprofit arts service organization. Our $3.25 order charge is used to cover the cost of our online ticketing system. Fees are standard for all ticket sellers, both discount re-sellers and presenting organizations.
Please note: Per ticket service fees are charged at all points of sale: online, over-the-phone, and in-person at the Booths.