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Coronavirus/COVID-19 BosTix Refund Policy

Updated: 4/10/2020


We understand this is a busy and difficult time for our patrons. To take the burden off of you to navigate your BosTix orders for canceled performances, we have established a simplified timeline for when our COVID-19 Refund policy will be in effect.

Donate Your Ticket: Please consider donating the value of your ticket at any time. Building community, connecting with others, being joyful, and working towards a more equitable and inclusive world is what the arts and cultural sector do best. Your gift allows us to forge a path forward and help the arts once again make Boston a better place for everyone.

NOW – MAY 15: To exchange your tickets for a BosTix gift card or to receive a full refund for your BosTix order, please reach out to our Customer Service team at or 617-262-8632 ext. 229 by May 15 at 5 pm (EST).

AFTER MAY 15: If we do not hear from you, we will transition your tickets into a BosTix gift card in the full amount of your order to be used at a later date. Gift cards will be mailed directly to the address we have on file once processed, and there is nothing else you will need to do.


BosTix Frequently Asked Questions



What is BosTix?

BosTix is a discount ticketing program run by local nonprofit ArtsBoston. Since 1978, BosTix has been providing Boston residents and visitors the opportunity to experience the best of Boston’s arts and culture for less. The great deals available online and in-person at ArtsBoston’s BosTix Booths in Faneuil Hall Marketplace and Copley Square provide affordable access to the arts for more than 60,000 people annually while generating $2+ million in revenues for arts organizations to help them pursue mission-driven artistic, educational, and community outreach activities. ArtsBoston receives tickets from more than 100 Greater Boston performing arts organizations to sell at discount BosTix prices throughout the year.


Why BosTix?

BosTix is a great way to discover and experience new organizations, venues, and shows that make up Greater Boston’s vibrant arts and cultural community. We aim to package arts experiences and serve as a one-stop-shop for the savvy Boston arts lover, encouraging locals and tourists to see and hear more for less. Also, 100% of your purchase is reinvested into the local arts and culture community.


How Can I Buy Tickets?

Tickets can be purchased online 24/7, over the phone (call 617.262.8632 x229 for weekly hours), or in-person at our BosTix Booth locations. Ticket quantities are limited and availability is subject to change, so we encourage you to buy tickets today!


Where are the BosTix Booths and how do I get to them? 
Please visit our Hours and Locations page for directions to both booths.



Where will my seats be?
We will indicate if seating is reserved or general admission. We try to provide our customers with as much information about seat locations as possible, including the section/level of the performance venue.


Will my seats be together?

Yes, your seats will be together if they are purchased in the same transaction.


Why can’t you tell me the exact location of my seats?

The presenting organization assigns specific seat locations the day of the performance so they may place you in the best available seats within your particular section.


How will I get my tickets?
Your tickets will be held at the performance venue’s box office Will Call window on the day of the performance. Please bring your order confirmation e-mail and photo ID with you and arrive at least 30 minutes before the performance. Tickets should be available for pick up beginning 1 hour before the performance start time.


How can I access my Broadway in Boston tickets purchased through the BosTix link?

Your tickets are available at As of July 2019, all tickets are processed on your mobile device. Why? Mobile tickets are the most convenient way to manage your tickets and make sure you always have your tickets with you. Data has also shown that mobile tickets drastically reduce the risk of lost, stolen, counterfeit, or forgotten tickets. All mobile tickets are still able to be transferred to family and friends in your online account.


How will I know what BosTix Deals are available today?
In our search bar, select “BosTix Deals Only” and search for the date(s) you are interested in.


Are the BosTix Deals available online the same as what is available at the BosTix Booths?

Yes! Almost all BosTix deals offered online can also be purchased at the BosTix booths up through the day of the performance. There are times when you must buy in-person at our BosTix booths to get a day-of-show deal. Be sure to join our email list and follow us on Facebook or Twitter for the latest updates, or click “Today” in the search bar to see what performances are available today!


Are the same tickets available at both Booths?
Yes. We use a computerized ticketing system that allows both Booths to sell from the same pool of tickets.


A BosTix Deal is not available for a show or specific performance that I would like to attend. What do I do?

We are regularly adding new BosTix Deals! Please join our email list and follow us on Facebook and Twitter, to be the first to hear about new deals. You can also choose to purchase tickets directly through the presenting organization’s official website.


A performance I want to see is sold out. How can I still see the show?

You have a few options:

  1. Purchase tickets to a different date and time.
  2. Check back on the day of the performance you would like to attend. Some performances that sell out in advance, maybe back on sale for day-of either online or in-person at our BosTix Booths.
  3. Visit the presenting organization’s official website to purchase tickets.


How many tickets can I purchase at a time?

The maximum number of tickets that can be purchased per performance is 8. If your party is larger than 8, please contact the presenting organization for group sales options.



How do I use a BosTix Gift Certificate?

Please call us at 617-262-8632 x229, and we’ll process your order over the phone because BosTix cannot currently redeem gift certificates online. You can also visit us in person at a BosTix Booth. When redeeming a Gift Certificate at a BosTix Booth, any remaining balance due to BosTix must be paid in cash.

Please Note: At this time, Gift Certificates cannot be redeemed for tickets purchased through an affiliate link, e.g., Broadway In Boston, Cirque du Soleil.


How do I use a BosTix Gift Card?

Once you’ve found the tickets you’d like to purchase online, click “Proceed to Checkout”. On the Billing Information page, you will be able to enter your Gift Card Number found on the back of the card. Click “Add Gift Card” to confirm the card value. If the amount due is larger than the card value, you can pay the balance via credit card. Finally, click “Review Order” and confirm your purchase.

Gift Cards can also be used at our booth locations and over the phone at 617-262-8632 x229. Please call customer service if you have any questions.

Please Note: At this time, Gift Cards cannot be redeemed for tickets purchased through an affiliate link, e.g., Broadway In Boston, Cirque du Soleil.


Can I get a refund?

All orders are final. No refunds will be provided unless the performance is canceled.


Can I exchange my tickets for a different date?
All orders are final. No exchanges will be provided unless the performance is canceled. The tickets we sell are given to us by Greater Boston’s arts organizations and are not ours to exchange.


Do you take credit cards?
Yes! We accept all major credit cards. Our Booths also accept cash and BosTix gift certificates.




Do I need to have an account with BosTix?

Yes. To purchase tickets, you need to create a user account. You will be prompted to sign in or create a new account as part of the purchasing process.


When I try to make a new account, the system says there is already one for my email address.

You likely made an account for previous purchase. You can change your password by clicking “My BosTix Orders” in the BosTix Deals drop-down menu. Then, follow the steps for password recovery. If you are still having trouble, please contact BosTix Customer Service at with your name and email address so we may reset the password for you.


What if I forget my password?
You can change your password by clicking “My BosTix Orders” in the BosTix Deals drop-down menu. Then, follow the steps for password recovery. If you are still having trouble, please contact BosTix Customer Service at with your name and email address so we may reset the password for you.


I’m having trouble submitting my order online. What do I do?
Please verify that you have entered all of your credit card information correctly, including an accurate billing address. If you are still having trouble, please email us at or call us at (617) 262-8632 x229.



How discounted are these tickets?

Our prices range between 20-80% off the original ticket price, and most of our BosTix Deals are 50% off! We pride ourselves on returning more per ticket to the presenting organization than any other third-party seller.


Why fees?
All BosTix deals are sold at the published BosTix price plus a service fee (up to $8.50/ticket), which varies depending on the full amount of the tickets. Our per-ticket service fee pays credit card transaction fees and supports the year-round work we do as a nonprofit arts service organization. Our $3.25 order charge is used to cover the cost of our online ticketing system.  Fees are standard for all ticket sellers, both discount re-sellers and presenting organizations. To read more about ArtsBoston’s mission, please click here. You can feel good knowing that 100% of your purchase is reinvested back into the local arts community.

Please note: Per ticket service fees are charged at all points of sale: online, over-the-phone, and in-person at the Booths.


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